礼诚意SINCERE GIFTS SDN. BHD.

Return & Refund Policy

At Sincere Gifts, your satisfaction is important to us.

1. Eligibility for Returns

We accept return or refund requests under the following conditions: • The item received is damaged, defective, or incorrect. • Request must be made within 7 days of receiving the product. • Product must be unused, in its original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

• Tea leaves or food items that have been opened • Customized or personalized gift sets

3. Process

• Email us at [email protected] with your order number, photos of the issue, and reason for return. • Once approved, you may be asked to return the product to our address. • Refunds (if applicable) will be processed within 7–14 working days to your original payment method.

4. Exchange Option

If available, you may choose a replacement instead of a refund.